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Frequently Asked Questions

Q. How do I know what web hosting package is right for my needs?
  A.

It is not always possible to know which package is right for you. You can always call one of our friendly support staff at 877.816.4418 to discuss what your goals are or you can send us an email us

In general, if you are creating a website from scratch for your person needs, the SoEasy package is most likely a perfect match. If you are creating or have a website for a small home based business, our SoBusiness web hosting package may be what your looking for.

If you are creating a site and plan for medium or large amounts of traffic, our SoProfessional may be best.

Q.

Where should I place my files for my web page?

  A. You should put your files into a subdirectory called "www" located in your main directory.
Q. My web page won't load when I check it.
  A.

You should press the "reload" button on your browser. Many web page browsers cache documents so you can load them faster the next time you access that page. Unfortunately, it also caches your old pages at the same time.

To always ensure that you have the most recent uploaded page, hold the "SHIFT" key down when you click on the "RELOAD" button.

   
Q. I use Microsoft FrontPage to create my web pages, but when I try to publish, it comes back with some strange error, what am I doing wrong?
  A. Nothing! You have to send us an email to request that FrontPage server extensions be loaded on to your website.
Q. I already own a domain name, how do I get it to work with Sohost.
  A.

In order to get a domain name that you already own or have control over to work with your Sohost Networks hosting package, you must "point" the domain name to our servers.

To accomplish this, you must change the DNS information for the domain to one of the following sets. Please check with us to ensure you use the correct set.

Set 1:
Primary DNS Hostname: ns1.sohost.net
Secondary DNS Hostname: ns2.sohost.net

Set 2:
Primary DNS Hostname: ns3.sohost.net
Secondary DNS Hostname: ns4.sohost.net

 
Q. I don't have a domain name, how do I get one.
  A.

You can register a domain name through Sohost Networks by clicking here. Sohost can register .com, .org, .net, .info, .biz and .ca domain names.

When you register a domain name with Sohost Networks, you maintain 100% control, which means you have the password that allows you to change contact info, dns information ...etc. Your new domain name will automatically have the DNS information for Sohost Networks so there is no need to adjust any details.